Welcome to LMS Tracking
Please read carefully as this page has all the basic information to get you up and running
In the email you received to view this page, there will also be a PDF attached with your unique login details
Getting Started
The LMS tracking service is a self managed platform allowing our customer to have full access and control over their devices.
We have put together a range of guides, document and videos to bring you up to speed from the basic login and navigation of the platform, to in-depth customisation to suit you specific use cases.
Firstly, we recommend viewing our first start guide on the platform to get a basic understanding of the layout and basic features of the system.
First Start - Web Platform
Below is a link to the web platform login page and also a guide for downloading and setting up the mobile app
Web portal access
Mobile App Setup
Support
Technology can be tricky, and you won’t always have a grandchild available to help you get up and running.
But don’t worry!
LMS incorporated a “Speak to a grandchild” support system. Comprised of tech savvy grandchildren and a couple of left over Oompa Loompas,
This ragtag tech team has undergone rigorous training and paid just enough to keep the government off our backs to provide you the answers you require.
For basic questions, make sure you try out our AI chat feature on the web site.
To contact our support team directly and speak to a real person, you can click the “Support” menu option on the web site, this will also give you access to all our guides and a direct link to create a new support ticket
IVMS - Fatigue Management
For customers using the LMS Fatigue Management System, your account will come with some pre-configured sensors, events and reports.
The events are pre-configured to have notifications on the platform only. If you would like these event alerts sent to an email address, you will need to add an email into the event notification settings.
Events
The reports section will come pre-configured with two basic reports, Drives and Stops basic report and an events report.
The Drives and Stops report will give you basic trip history for each vehicles and the events report will have data for all events triggered such as fatigue events or any other events set up on the platform.
These reports can be automatically generated daily or weekly to make sure you can keep a record of your fleets activities. By default, the automation is NOT setup and you will be required to select either the daily or weekly option, then add an email address.
Follow the guide below for instructions on how to set this up.
Reports
Snapshot Photos
For clients using the LMS Fatigue Management System, you will be setup with a personal Share Point folder that will contain any photos the camera system sends through. Once your kit has been installed and updated, our support team will send a link via email to the main email address used for the account for you to access these photos
If you would like other people to have access to these photo, you will need to email our support team with the email address your would also like linked to this folder.